Artificial Intelligence: Helping Canal Alliance Advance Operational Efficiency and Improve Client Experience 

We all know that Artificial Intelligence (AI) is here, and being leveraged across sectors to streamline administrative tasks, improve workflows, and support operational efficiency. Thanks to new funding from Tipping Point Community, at Canal Alliance we are now working to enhance service delivery and support coordination for the vulnerable families we serve. 

As you may have read in Tipping Point Community’s newsletter, we are working to increase our availability to clients with the WhatsApp Business API. This will create a constant communication channel, allowing clients to access crucial information. In the initial phase of this project, we are focusing on community development, housing and immigration. We aim to reduce wait times, meet our clients where they are, and position ourselves to disseminate information in a timely way to our community.  

Throughout the pilot period, we will monitor several key success indicators, including adoption and use metrics, client satisfaction feedback, and caseworker evaluations of the tools.  

We are excited to be championing this work. At a time when California may be facing cuts to human services, it is critical that we show that we can do more with less. This demonstration project will provide a real-world success story and strategies for innovators, supporting policy discussions on advancing technology in human services across the state.