COVID-19 Resources

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Canal Alliance Program Updates

March 13, 2020

Help hardworking immigrants who face financial challenges during the COVID-19 crisis by donating to our Client Support Fund

If you have any questions about the Client Support Fund or donating to Canal Alliance, please call Emily Maloney at 415-306-0445 or email emilym@canalalliance.org.

3/24: UPDATE 12:34pm*

Please refer to this page for any incoming program updates*

Due to concerns regarding the transmission of the novel coronavirus, Canal Alliance is making changes to program operations and schedules. As a community-based organization, it is Canal Alliance’s role to keep our staff and clients safe and to be a bridge of communication of factual information and a source of calm. Canal Alliance is committed to supporting our clients and community despite any closures. We will provide community information and support by both keeping our main doors open and through our phone lines.   

Immigration Program Updates

Canal Alliance has suspended our walk-in immigration consultation clinics for new clients until further notice. We will be doing phone consultations on Thursdays instead, which people can sign up for by calling our immigration legal services department. To sign up for an immigration consultation by telephone, please contact us on Thursdays at 415-306-0437 from 9:00 am through 12:00pm

Update – 3/24, 12:34pm***

We understand that our community is facing incredible challenges right now. Due to the high volume of calls requesting financial assistance and general information about COVID-19, our team asks that you only call once. We will return your call within 48 hours. If people leave multiple messages, it delays the process for everyone.  

We also would like to ask families and individuals who are not currently experiencing unemployment or other financial emergencies to not request monetary assistance at this time so that we can support the most vulnerable in our community.  

If you would like to donate to support our client support fund, go to  https://donate.canalalliance.org/campaign/client-support-fund/c276777 

Due to the Shelter in Place Order, below are the changes to Canal Alliance Immigration Legal Services

Services: Immigration Legal Services will be closed for all in-person appointments and inquiries. We will be delivering all of our services over the phone or by email. We will be delivering in person services on a case by case basis as a last resort.

Scheduled Appointments: If you have an appointment with us and we have not contacted you before the appointment, you can expect to have your appointment with us over the phone. We will call you at the time of the appointment. Please make sure you have phone service and privacy at the time of your appointment.

Questions: If you have the number of the person in charge of your case, please call that person directly and leave a message. You will receive a call back within 48 hours. If you don’t have the number of the person responsible for your case, please call 415-306-0437 and leave a message with your full name, including all last names, and a short explanation of the reason you are
calling. We will return your call within 48 hours.

Pick-ups: you will not be able to pick up any documents on a walk-in basis. We will be contacting you over the phone or by email to make an appointment for you to pick up your documents on a case by case basis depending on the urgency-and on our capacity.

Drop-offs: we will not be accepting any drop offs without prior arrangement with the person responsible for your case.

Walk-in clinics for non-clients: we will not be having a walk-in clinic this Thursday. We will evaluate the possibility of having phone consultations next week. Please check our website or call for updates.

Immigration Offices: please see our announcement regarding Closures of Department of Homeland Security Offices.

*We ask that you please be mindful of the fact that we will be receiving many phone calls during this time. We will prioritize deadlines and emergencies. We will try to return all the phone calls within 48 hours, but we might not be able to do so. We ask that you please do not leave more than 1 voice message within 48 hours. This will only delay our ability to get back to you.

**Email is the best way to communicate with us during this time. If you have the email of the person responsible for your case, please email that person. Otherwise, please email: immigration@canalalliance.org

*** Please note: clients who have appointments already scheduled will be contacted by our team to reschedule or have phone appointments.    

Social Services Program Updates

The Canal Alliance main line and case managers will continue to serve our community through phone services. We also have the ability to assist clients through phone appointments to ensure people have access to information and key services during these uncertain times.

Please schedule a phone appointment if you are sick or would prefer to stay home. Call our main line to schedule an appointment at 415-454-2640 from Monday through Friday.

***Please note clients who have appointments already scheduled with Canal Alliance will be contacted by our team and offer appointments.    

Food Pantry Updates

We regret to inform you that tomorrow, Tuesday, March 17, we will not offer our food bank. The health authorities of the State of California have announced new safety measures related to Coronavirus (COVID-19) that affect our food distribution service and we have to adjust our practices in order to serve the community. Please share this information, follow us on Facebook, or call us for more information. We will do our best to restore this service next week.

Education Program Updates for UP! and ESL

On Thursday, March 12th, the school district issued a two-week cancellation of classes.  On Monday, March 16th, Marin County was put on shelter in place.  In partnership with the district and community, Canal Alliance will be closing all educational programming until shelter in place is lifted. 

During the program closure, staff will be working to support students, families, and clients through phone and individual case-management. 

We are also working to help University Prep UP! students by setting up online tutoring. 

Workforce Development Updates

Workforce Development classes canceled until further notice. Please contact the Workforce Development team for more information.

VITA Updates

Tax preparation services are canceled until further notice.

Even if *some* of our doors are closed, we are here for you!

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