WHO TO CONTACT FOR INFORMATION:
Only call 9-1-1 if you are experiencing a medical emergency (e.g., severe bleeding, chest pain, etc.), or to report a downed power line or tree which could create a public hazard. (See below for instructions on how to contact 911 if your cell phone is not working).
Call 2-1-1 for non-emergency calls, including questions about medical devices, community resource center and charging center locations, and referrals to other social services. 2-1-1 should be your primary contact number. In addition, residents can text MARINSHUTOFF to 898-211 (or MARINAPAGON to 898-211 for Spanish speaking residents) to receive helpful information.
All questions regarding PSPS events and extended outages should be directed to PG&E via their website and 1-800-743-5000. Residents and businesses can access updated PSPS information from PG&E online at www.pge.com/pspsupdates and verify impacted addresses atwww.pge.com/eventmaps.
HOW TO CONTACT 9-1-1 IN AN EMERGENCY IF CELL PHONES DO NOT WORK:
During a power outage, cell towers may lose battery power after a long period of time.
In the case of an emergency where your cell phone will not dial 9-1-1:
- Traditional landline phones will still call 9-1-1. However, VoIP internet phones will not work.
- Fire Stations and Marin County Sheriff Substations have phones with direct connection to emergency dispatch.
- Find your closest local Public Safety Facility. If no one is at the first one you go to (might be on an emergency call, etc.), please try the next facility closest to you.