Tipping Point: Canal Alliance and Operational Efficiency
July 25, 2024
| Canal Alliance was honored to be featured in a recent Tipping Point Community newsletter, calling out the ways in which we are working to leverage AI and internal infrastructure to improve operational efficiency: Operational Efficiency AI can also improve operational efficiency. For example, Canal Alliance has begun restructuring its data model in Salesforce, working with Project Evident (one of Tipping Point’s AI capacity building partners) to build out infrastructure in a way that will leverage Salesforce’s AI features. Because Canal staff primarily communicate with their clients through WhatsApp, they are aiming to integrate WhatsApp and Salesforce. From there, the goal is for Salesforce’s AI to learn from the WhatsApp data, automate responses to simpler client questions, and allow staff to focus on responding to more complex client questions. Canal Alliance has also begun leveraging AI tools for fundraising and human resources. We’re excited to learn alongside Canal Alliance as they roll this out! Thank you Tipping Point for the visibility into this important work. Read Tipping Point Community’s full newsletter here. |
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